Is your credit card processing currently integrated/embedded within your PM/EMR software? Do you have to manually post your payments to your patient accounts/charts?
Having an integrated payment processing within a PM (Practice Management) or EMR (Electronic Medical Records) system streamlines billing and reduces administrative work. If payments are manually posted, automation can improve efficiency and accuracy.
Do you have any advanced payment features, such as text-to-pay, automatic payment plans, secure card on file, or online payments?
Offering your customers advanced payment solutions like text-to-pay, automated recurring payments, and secure card-on-file storage enhances patient convenience and improves collection rates.
Do you have the capability to accept Google/Apple/Samsung/Tap-To-Pay on your card readers?
Accepting digital wallets like Google Pay, Apple Pay, and Samsung Pay allows for faster, secure, and contactless transactions, improving the patient experience.
Do you have the ability to send mobile patient bills? Or are you currently utilizing a traditional paper billing process? How are patients then paying for outstanding balances?
Mobile patient billing enables faster payments, reduces paper costs, and provides patients with multiple payment options. If using traditional paper billing, there may be delays in receiving payments.
Do you struggle with patient collections?
Many healthcare providers face challenges in patient collection. Implementing automated reminders, digital payment options, and financial assistance programs can improve collection rates.
What were your write-offs last year? Prior year?
High write-offs may indicate inefficiencies in billing, insurance claims denials or patient payment collection issues. Reviewing trends and implementing proactive payment strategies can reduce losses.
How much do you carry in outstanding patient A/R?
A high accounts receivable (A/R) balance can indicate slow collection processes. Using automated billing, digital payments, and better patient communication can help reduce outstanding balances and improve cash flow.